Successful logistics organizations realized early on the impact of the pandemic, and the risks it may cause that are sometimes difficult to predict and prepare for.

However, shipping companies that are experienced in managing unexpected risks have been able to overcome a large percentage of difficulties, through which they have achieved the satisfaction of a number of customers. It even helped increase the percentage of new customers it has. Some solutions were:

– Promote and display banners on their websites about possible delivery dates, while alerting them to the possibility of emergency circumstances arising that may cause the goods to arrive within a longer time than usual.

– Reassure customers by informing them of the latest updates immediately and constantly communicating with them, so that they are constantly informed about any emergency updates.

– Using e-mail and other means of communication to provide customers with updates had the greatest positive impact in terms of sending information or links to tracking the customer’s shipment.

All of this worked to increase customer confidence due to transparency and clarity in dealing and concern for the interests of customers.

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